Online Customer Service Training

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To sign up for the course and for more information, click on the course headings.

The Power of Suggestive Selling: Reaching Your G.O.A.L.S. - $30.00
Course Length – 30 to 45 minutes
Providing exceptional customer service builds brand loyalty and increases store revenue. These benefits are largely dependent on techniques used by store associates in aisles, behind counters, and at the check-out. Associates are "marketing directors" for the company every time they interact with customers. This course guides associates in learning the step-by-step techniques that can be used to provide customers a satisfying in-store experience and increase their basket size.

Consulting Skills and Handling Complaints - $9.95
(also available in Spanish) Course length- 25 minutes
The topics covered in this course include: Introduction to the Consultative Approach, Approach Solutions, Perceptions, Importance, Handling Customer Complaints, Introduction to Handling Customer Complaints, Customer Complaint Process, Identify and Acknowledge the Complaint, Investigate the Complaint, Develop Solutions, Respond and Follow-up.

Introduction to Quality Customer Service - $9.95
Course length - 20 minutes
The topics covered in this course include: Introduction to Quality Customer Service, What is Quality Customer Service /, Change your Paradigm, Customer Expectations, Basic, Expected, Desired and Unanticipated.

Quality Customer Service Skills - $9.95
Course length - 35 minutes
The topics covered in this course include: Select the Right People, Build Trust and Rapport with Customers, Overcome Resistance, Communication Skills, Mutual Respect, Objectivity, Empathy , Flexibility, Comparison, Mind-Reading, Filtering, Judging, Debating and Placating.