Ohio Liquor

Agency Performance Scorecard
The Agency Performance Scorecard report was released during the most recent system maintenance. This report can be instrumental in reviewing progress toward earning a potential one percent additional commission, as part of the Commission Bonus Program.
The report tracks Agency progress toward the Commission Bonus in three distinct sections.
* First is a breakdown of the Agency Sales Performance, as of the last Auditor Compliance visit. The Agency must have a sales increase of at least $0.01 in the current fiscal year (July 1, 2019 through June 30, 2020) compared to the previous fiscal year.
* The second section is a Compliance Visit Score, which factors in the Auditor’s responses to questions regarding General Store Appearance, Sales Reporting, Inventory Maintenance, Paperwork Retention, and Inventory Control.
* The third and final section is comprised of a Legal Compliance Visit Score, which incorporates adherence to regulations put for by the Division of Liquor Control, Ohio Investigative Unit, and local law enforcement.
You can find more information on how to run the report under Agency Resources on Ops.OHLQ.com.
Contact the Liquor Enterprise Service Center at 877-812-0013 or OhioLiquorInfo@com.ohio.gov with questions.


New LESC Email
To increase efficiency and availability and to broaden the Ohio Liquor footprint even further, the Liquor Enterprise Service Center (LESC) has changed its email servers, address, and formatting.
You should now email the LESC at OhioLiquorInfo@com.ohio.gov.
Formatting adjustments were made to improve the clarity of email notifications received from our ticketing system.
Inquiries submitted to LiquorAgencyHelp@com.state.oh.us will still be received and processed by the LESC, but the email address will be phased out.
Agencies should update their email contacts to this new address and remember to call the LESC at 877-812-0013 or email OhioLiquorInfo@com.ohio.gov for any issues, concerns, or suggestions.

Click here to view Thanksgiving Scheduling and Deliveries

Preparation for New Prices – Nov. 1
Agencies must update their spirituous liquor products price file prior to the start of business on Nov. 1.
Agencies should ‘Get All Prices’ as early as possible on Nov. 1, which can be as early as 12:01 a.m., Nov. 1. Do NOT ‘Get All Prices’ before 12:01 a.m. on Nov. 1. Doing so will result in receiving the October price file again.
The process to update pricing in the retail terminal depends on whether Agencies have Clover or a different integrated system.
For Agencies with Clover:

  • Download the updated price file using the Clover Station
  • Tap the Ohio DOLC 2.0 app
  • Enter Web API credentials if prompted
  • Tap the ‘Get All Prices’ option to update prices – this process could take as long as 60 minutes
  • Tap the sync button on each additional Clover (if applicable) to make sure each additional Clover syncs the new prices
    For Agencies with an integrated system:
  • Agencies must work with their integrators to ensure prices are updated.
  • Integrators have access to the ‘Get All Prices’ Web API (source for prices) to obtain the information to update the Agency’s price file.
  • Agencies should ensure their integrator schedules the ‘Get All Prices’ service overnight, and that the update is completed before business resumes on Nov. 1.
    Below is a list of products to test, ensuring your price file updated correctly:

Bonus Commission Criteria

Ohio Liquor is clarifying the language used for one of the eligibility criteria for the Bonus Commission Program.
The Agency Compliance section will now read as follows:
* Has the agency received zero violations by the Ohio Division of Liquor Control, Ohio Investigative Unit, or local law enforcement for underage sales of spirituous liquor?
* Has the agency received zero violations by the Ohio Division of Liquor Control, Ohio Investigative Unit, or local law enforcement for any other violations of the law?
The full list of criteria and prerequisites may be found here.

Commission Payment Schedule

The Division of Liquor Control will begin paying commission to Agencies on the third Friday after the period ends. This will provide Agencies with a predictable and consistent commission payment date.
Commission payment periods end on the 15th and the last day of the month. For example, commission for the period that ends on Oct. 15 will be paid on Nov. 1.
If the third Friday falls on a holiday, the payment will occur the day before.

Contact the Liquor Enterprise Service Center at 877-812-0013 or LiquorAgencyHelp@com.state.oh.us with any questions. 

 VAPs are Coming

The holiday season is a popular time for customers to purchase Value-Added Products (VAPs) at Agencies.
We will begin allocating the VAPs as soon as they are available to ship from the DCs. Agencies are reminded that they must place VAPs in the retail area when they are delivered, where customers can access them.These items are the same price as the non-VAP products and offer customers a great gift-giving option. Contact the Liquor Enterprise Service Center at 877-812-0013 or LiquorAgencyHelp@com.state.oh.us with any questions. 

Shelf Talkers
Ohio Liquor (OHLQ) has worked with the Broker community to obtain shelf clips to alleviate problems with securing the New and Save shelf talkers to shelving.
With these now available, Agencies must allow Brokers to place the OHLQ approved shelf talkers in the high proof spirituous liquor sections of their stores beginning Oct. 1. Do not dispose of used shelf clips so they may be reused by Brokers.
OHLQ will distribute Out of Stock, Limit One per Customer, and Find this Product at the Counter shelf talkers to Agencies in the coming months.
Special Product shelf talkers will be distributed to Agencies receiving the surprise barrel release cases as determined by OHLQ.
Contact the Liquor Enterprise Service Center at 877-812-0013 or LiquorAgencyHelp@com.state.oh.us with any questions.

Oct.-Dec. Approved Displays
Ohio Liquor (OHLQ) approved these displayable products for Vendors/Brokers to recommend to Agencies for use during the months of October, November, and December. You may begin requesting product for these displays now.
OHLQ encourages you to work with your Vendor/Broker representatives to determine a display strategy or category that works best for your Agency, including the number of displayable spaces available.
You must request a display by adding the increased quantity amount to your weekly Transfer Order (TO) and emailing the Liquor Enterprise Service Center (LESC) to notify OHLQ of the increased quantity/request for display. The LESC will collect the following information:
* Agency Name
* Agency Number
* Contact email address for person making the request (email address must match one of the email addresses for an Agency listed on Ops.OHLQ.com)
* Ohio Brand Code(s) and product name requested for the display
* Number of cases requested for the display (cannot exceed 15 cases)
* Reason display was selected (i.e. event, seasonal, top seller, etc.)
This request will be sent to the Allocations team, which will review the ticket information and the TO, and compare the request with the list of approved displays. If the display requested is pre-approved, the Allocations team will update/resolve the ticket to indicate the display has been approved and the TO will not be altered.
If the item(s) requested for a display is not pre-approved, the Allocations team will mark the ticket as resolved with a note indicating the display has not been approved and will remove the additional cases from the TO.
Once product has been received, to be considered effective, your displays should:
* Be kept clean and clutter free
* Focus on high-proof spirits
* Limit the amount of non-spirituous liquor items in the display
* Not interfere with ADA compliance
* Not create a safety hazard
* Be removed by the end of December
Once a display is established, you must maintain it for the duration of the promotional period for which the display was approved. To maintain the overall appearance and the amount of product needed for the display, you must add the quantity of product needed to stock the display to your weekly TO and follow the standard requirements for large additions to TOs.

Ohio Liquor Updates: Mixing High-Proof and Low-Proof Product

Agencies are reminded that low-proof spirits may not be displayed with high-proof spirits. This includes shelving, endcaps, floor displays, racks, case stacks, and case bins. The separation between high-proof and low-proof spirits is one of the 25 compliance questions that will affect the Agents bonus commission potential.  If the high-proof and low-proof spirits are not separated, and are found by a Division Auditor, the Agency will be placed on a Performance Improvement Plan to remedy the infraction within the set timeframe. If the violation is not corrected, the second phase of the disciplinary action will be initiated, which may include notification from the Division’s legal team, a meeting with Division leadership, suspension of the contract, or termination.Click here to review additional information from Ohio Liquor.Contact the Liquor Enterprise Service Center at 877-812-0013 or liquoragencyhelp@com.state.oh.us with any questions.

The LESC can be reached at 877-812-0013 or liquoragencyhelp@com.state.oh.us.

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Please Join OGA in Supporting the Redefine Campaign
OGA is excited to partner with the Ohio Department of Commerce’s Division of Liquor Control’s new social awareness campaign. The Redefine campaign emphasizes the belief that a full and exciting lift does not have to involve drinking. Tacking the issues of underage drinking and over consumption of alcohol takes a community of partnerships like these to keep our neighborhoods safe. Click here for the full press release. Learn more on the Redefine website.

Ohio Grocer Association
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